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WARRANTY

Hard Sided Coolers Warranty:

Polar Bear Coolers warrants Polar Bear Hard Sided Coolers to be free from manufacturers defects in material or workmanship under normal use and service for a lifetime from the date of original purchase. This warranty is your exclusive warranty and there are no warranties that extend beyond the description warranted here. If warranty applies, Polar Bear Coolers shall either repair the product or component or provide you with a replacement product or component if it proves defective under the terms of this warranty within the lifetime of the original purchaser. The warranty is not transferable. Owner must present original proof of purchase from an Authorized Polar Bear Coolers Dealer to obtain warranty service. Dealers, service centers or retail stores do not have the right to change the terms and conditions of the warranty. This warranty is not valid if the product or components have been:

  1. Used commercially
  2. Damaged through abuse, misuse or neglect
  3. damaged in an accident
  4. Unreasonably used or used for any purpose for which it was not intended
  5. Repaired or altered in any way from its original configuration
  6. Damaged due to any act of nature
  7. Purchased as a blemished cooler.

Normal wear and tear, including dents, slight warping, scratches, discolouration, fading, nonsticking graphics or wear to skid pads is not covered under this warranty. Loss of parts or components removed from the product is not covered under the terms of this warranty. Polar Bear Coolers is not responsible for incidental or consequential damage resulting from any malfunction. Polar Bear Coolers reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the possession of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes. Repaired or replaced coolers will be same size and color as defective cooler. Please carefully review the care instructions manual for proper use and care of your Polar Bear Cooler. Damaged products must be returned directly to Polar Bear Coolers, in its original box or adequate packaging, freight prepaid at customer’s expense. Please include a copy of original sales receipt and the return authorization number with the product. To obtain a Return Authorization number, please click here.

Returns/Exchanges:

Returns/Exchanges are at the discretion of Polar Bear Coolers. You must complete the warranty request form to obtain authorization. If approved, a 20% restocking fee will be charged for a return and you are responsible for shipping the item(s) back to Polar Bear. Contact Polar Bear Coolers for further details.

POLAR BEAR DELUXE / ORIGINAL MODEL SOFT COOLER WARRANTY

The Polar Bear Deluxe / Original carries a 3 year warranty against manufacturers defects in material or workmanship under normal use and service. This warranty is your exclusive warranty and there are no warranties that extend beyond the description warranted here. If warranty applies, Polar Bear Coolers shall either repair the product or component or provide you with a replacement product or component if it provides defective under the terms of this warranty within the lifetime of the original purchaser. The warranty is not transferable. Owner must present original proof of purchase from an Authorized Polar Bear Coolers Dealer
to obtain warranty service. Dealers, service centers or retail stores do not have the right to change the terms and conditions of the warranty. This warranty is not valid if the product or components have been:

  1. Used commercially
  2. Damaged through abuse, misuse or neglect
  3. Damaged in an accident
  4. Unreasonably used or used for any purpose for which it was not intended
  5. Repaired or altered in any way from its original configuration
  6. Damaged due to any act of nature.

Normal wear and tear, including dents, slight warping, scratches, discolouration, fading, nonsticking graphics or wear to skid pads is not covered under this warranty. Loss of parts or components removed from the product is not covered under the terms of this warranty. Polar Bear Coolers is not responsible for incidental or consequential damage resulting from any malfunction. Polar Bear Coolers reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the possession of dealers or consumers. Coolers repaired or replaced under this warranty may or may not incorporate these changes. Please carefully review the care instructions manual for proper use and care of your Polar Bear Cooler. Damaged products must be returned directly to Polar Bear Coolers, in its original box or adequate packaging, freight prepaid at customer’s expense. Please include a copy of original sales receipt and the return authorization number with the product. To obtain a Return Authorization number, please contact us 

EBAY/ CRAIGSLIST:

Polar Bear Coolers will only honor warranty claims for items purchased from our own site, www.polarbearcoolers.com or an authorized dealer.

BUYERS:

– Be aware when purchasing a Polar Bear item from a seller on EBAY or Craigslist that Polar Bear will not honor any warranty claim if you should have damage to, or issues with your product. Polar Bear Coolers is not responsible for returning, fixing, replacing, or handling any other claims made about products that are sold from an unauthorized source.

SELLERS:

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